LISTENING TO OUR STAKEHOLDERS: WHAT DO THEY THINK OF OUR REPORT?
(3.5)
Process for defining report content.
Since 2003, we have asked our stakeholders for their opinion on
our Sustainability Report and on which matters interest them
most, about which they would like to be informed in greater
depth. Ever since, their contributions have been incorporated
in both the form and the content of the reports, with particular
emphasis on opportunities for improving our publication.
Unlike previous experiences, in 2011 we carried out an extensive
consultation process that covered almost the entirety of the Corporation's
stakeholders, through a methodology that included
interviews, workshops and surveys.
Stakeholders Consultation 2011
Main results
In terms of form, media and dissemination:
- The Report is positively assessed, especially in its design
and layout, paper and colors.
- Recommendations: reduce its size and extension, achieve a greater dissemination and massification, and maintain the printed and digital versions as complementary media to reach a greater number of people more easily.
As to the contents:
- It is considered a complete report that covers all aspects
of sustainability and responds excellently to international
reporting standards.
- Recommendations: achieve a greater balance between positive
and negative issues, use simpler language, give greater
context to the data published (especially when it comes to
local information or information on the divisions), and approach
the topics that are most relevant to the stakeholders
more visibly.
TOPICS OF GREATEST INTEREST
(3.11 / 4.17)
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement
methods applied in the report..
4.17 Key topics and concerns that have been raised through stakeholder engagement and how
the organization has responded to those key topics and concerns, including throughits
reporting.
As a result of this consultation, the 2011 Report incorporates
significant changes, with which we hope to meet all our
stakeholders’ expectations:
- We reduced the number of pages without limiting information
on all the indicators and important subjects for the
year.
- We simplified the content, focusing with greater emphasis
on material topics or those of relevance for Codelco and its
stakeholders, highlighting important issues beyond what is
required by GRI.
- We produced sustainability reports for each division, in
order to give a better context to the local data.
RISKS IMPACTING OUR BUSINESS