LISTENING TO OUR STAKEHOLDERS: WHAT DO THEY THINK OF OUR REPORT?

(3.5) Process for defining report content. Since 2003, we have asked our stakeholders for their opinion on our Sustainability Report and on which matters interest them most, about which they would like to be informed in greater depth. Ever since, their contributions have been incorporated in both the form and the content of the reports, with particular emphasis on opportunities for improving our publication.

Unlike previous experiences, in 2011 we carried out an extensive consultation process that covered almost the entirety of the Corporation's stakeholders, through a methodology that included interviews, workshops and surveys.

Stakeholders Consultation 2011

Main results
In terms of form, media and dissemination:
As to the contents:

TOPICS OF GREATEST INTEREST

(3.11 / 4.17) 3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report..
4.17 Key topics and concerns that have been raised through stakeholder engagement and how the organization has responded to those key topics and concerns, including throughits reporting.
As a result of this consultation, the 2011 Report incorporates significant changes, with which we hope to meet all our stakeholders’ expectations:

RISKS IMPACTING OUR BUSINESS

 

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